Terms of Service

Terms of Service - Hafiz Super Store Last Updated: January 31, 2026 1. Introduction Welcome to Hafiz Super Store ("we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of our mobile application, website, and services (collectively, the "Service"). By accessing or using our Service, you agree to be bound by these Terms. Hafiz Super Store provides an online grocery delivery platform connecting customers with fresh groceries, household items, and daily essentials delivered to their doorstep in Pakistan. If you do not agree to these Terms, please do not use our Service. 2. Eligibility and Account Registration 2.1 Age Requirement You must be at least 18 years old to use our Service. By using Hafiz Super Store, you represent and warrant that you are of legal age to form a binding contract. 2.2 Account Creation You must provide accurate, complete, and current information during registration You are responsible for maintaining the confidentiality of your account credentials You must not share your account with others You agree to notify us immediately of any unauthorized use of your account We reserve the right to suspend or terminate accounts that violate these Terms 2.3 Account Security You are responsible for all activities that occur under your account Use a strong password and keep it confidential Enable two-factor authentication if available We are not liable for any loss or damage arising from your failure to protect your account 3. Use of Service 3.1 Permitted Use You may use our Service to: Browse and purchase grocery items and household products Manage your orders and delivery addresses Access promotions, discounts, and offers Track your order status and delivery Provide feedback and reviews 3.2 Prohibited Use You agree NOT to: Use the Service for any illegal or unauthorized purpose Violate any laws in your jurisdiction Infringe upon or violate our intellectual property rights Transmit any viruses, malware, or harmful code Attempt to gain unauthorized access to our systems Use automated systems (bots, scrapers) to access the Service Misuse promotions, coupons, or referral programs Impersonate another person or entity Harass, abuse, or harm our delivery personnel or customer service staff Create multiple accounts to abuse promotions Resell products purchased through our Service without authorization 4. Product Information and Availability 4.1 Product Listings We strive to display accurate product information, images, prices, and descriptions Product colors may vary slightly from images due to screen settings Weight and quantity may have minor variations We reserve the right to correct errors in product information 4.2 Product Availability All products are subject to availability We reserve the right to limit quantities or discontinue products If a product is unavailable after you place an order, we will: Contact you for a substitution Offer a refund for that item Cancel that portion of your order Seasonal products may only be available during specific periods 4.3 Pricing All prices are displayed in Pakistani Rupees (PKR) Prices include applicable taxes unless otherwise stated Delivery charges are displayed separately at checkout We reserve the right to change prices without prior notice Price errors will be corrected, and you will be notified before order processing Promotional prices are valid only during the specified promotion period 5. Orders and Payments 5.1 Placing Orders Orders are subject to acceptance by Hafiz Super Store We reserve the right to refuse or cancel any order You will receive order confirmation via email, SMS, or push notification Order confirmation does not guarantee product availability 5.2 Order Cancellation By You: You may cancel orders before they are dispatched for delivery Cancellation after dispatch may not be possible Refunds for cancelled orders will be processed within 5-7 business days By Us: We may cancel orders if: Products are unavailable Pricing errors occur Delivery address is outside our service area Fraudulent activity is suspected Payment fails or is declined You violate these Terms 5.3 Payment Methods We accept the following payment methods: Cash on Delivery (COD) Credit/Debit Cards (Visa, Mastercard) Mobile Wallets (JazzCash, EasyPaisa) Bank Transfer Buy Now, Pay Later services 5.4 Payment Processing Payments are processed securely through third-party payment gateways We do not store your complete credit card information You authorize us to charge the payment method for the total order amount All payments are subject to verification and authorization 5.5 Payment Failures If payment fails, your order will be cancelled We will notify you of the failure You may retry payment or choose an alternative method 6. Delivery 6.1 Delivery Areas We currently deliver to selected areas in [Your Cities] Delivery availability is shown during checkout We may expand or reduce delivery areas at our discretion 6.2 Delivery Times Estimated delivery times are provided at checkout We aim to deliver within the selected time slot Delivery times are estimates and may vary due to: Weather conditions Traffic High order volumes Unforeseen circumstances We are not liable for delays beyond our control 6.3 Delivery Charges Delivery charges are calculated based on: Order value Delivery distance Delivery time slot Free delivery may be offered for orders above a minimum amount Delivery charges are displayed at checkout before order confirmation 6.4 Delivery Process Our delivery person will contact you before delivery Ensure someone is available to receive the order Valid ID may be required for age-restricted products You must inspect the order upon delivery Report any issues immediately to our customer service 6.5 Failed Deliveries If delivery fails due to: Incorrect address Customer unavailability Refusal to accept order Unreachable contact number We may: Charge a re-delivery fee Cancel the order and process a refund (minus delivery charges) Require you to pick up the order from our location 7. Returns and Refunds 7.1 Return Policy We accept returns for: Damaged or defective products Wrong items delivered Expired or near-expiry products Products not matching description 7.2 Return Conditions Returns must be reported within 24 hours of delivery Products must be in original packaging (where applicable) Provide photo evidence of the issue Fresh produce and perishables may have different return conditions 7.3 Non-Returnable Items The following cannot be returned: Products without quality issues Perishable items after delivery acceptance Items damaged due to customer mishandling Products purchased during final sale/clearance 7.4 Refund Process Refunds are processed within 5-7 business days Refund method matches original payment method For Cash on Delivery orders, refunds are issued via bank transfer or store credit We will notify you once the refund is processed 7.5 Store Credit Refunds may be issued as store credit at our discretion Store credit has no expiration date Can be used for future purchases 8. Promotions and Coupons 8.1 Promotional Offers Promotions are subject to specific terms and conditions Offers are valid only during the specified period We reserve the right to modify or cancel promotions Promotions cannot be combined unless explicitly stated One promotion per order unless otherwise specified 8.2 Coupon Codes Coupon codes are case-sensitive Enter codes at checkout before payment Codes are valid only during the specified period Codes may have minimum order value requirements Expired or invalid codes will not be accepted Codes are non-transferable and cannot be exchanged for cash 8.3 Referral Program Earn rewards by referring friends to Hafiz Super Store Both referrer and referee must meet program requirements Rewards are subject to verification and approval We reserve the right to cancel rewards for fraudulent referrals Detailed referral terms are available in the app 9. Loyalty and Rewards Program 9.1 Earning Points Earn points on eligible purchases Points are credited after successful delivery Cancelled or returned orders do not earn points Points may expire after a specified period 9.2 Redeeming Points Redeem points for discounts on future orders Minimum points required for redemption Points cannot be transferred or exchanged for cash Redeemed points are deducted from your account immediately 9.3 Program Changes We may modify the loyalty program terms Changes will be communicated via app or email Continued use of the Service constitutes acceptance of changes 10. Intellectual Property 10.1 Our Rights All content on Hafiz Super Store, including but not limited to: Logo, trademarks, and brand name Text, graphics, images, and photos Software, code, and technology Product descriptions and pricing information ...is owned by Hafiz Super Store or our licensors and is protected by copyright, trademark, and other intellectual property laws. 10.2 Limited License We grant you a limited, non-exclusive, non-transferable license to access and use our Service for personal, non-commercial purposes only. 10.3 Restrictions You may not: Copy, modify, or distribute our content Reverse engineer our software Use our trademarks without permission Create derivative works Remove copyright or proprietary notices 11. User-Generated Content 11.1 Reviews and Ratings You may submit reviews, ratings, and feedback Reviews must be honest, accurate, and based on your experience Do not post offensive, defamatory, or inappropriate content Do not include personal information in reviews 11.2 License to Use By submitting content, you grant us a worldwide, royalty-free, perpetual license to: Display, reproduce, and distribute your content Use your content for marketing and promotional purposes Modify or edit content for clarity or compliance 11.3 Content Removal We reserve the right to remove content that: Violates these Terms Contains offensive or inappropriate material Is spam or promotional Violates applicable laws 12. Third-Party Services 12.1 Payment Gateways We use third-party payment processors Your payment information is subject to their privacy policies We are not responsible for payment gateway failures or security breaches 12.2 Mapping and Location Services We use Mapbox for location services Location data is used to facilitate delivery Subject to Mapbox's terms and privacy policy 12.3 Push Notifications We use OneSignal for push notifications You can opt out of notifications in app settings Subject to OneSignal's terms and privacy policy 12.4 No Endorsement Links to third-party websites are for convenience only We do not endorse or control third-party content Use of third-party services is at your own risk 13. Limitation of Liability 13.1 Service "As Is" Our Service is provided "as is" and "as available" We do not warrant uninterrupted or error-free service We are not responsible for delays, interruptions, or service failures 13.2 Disclaimer of Warranties To the fullest extent permitted by law, we disclaim all warranties, express or implied, including: Merchantability Fitness for a particular purpose Non-infringement Accuracy of information 13.3 Limitation of Liability We are not liable for: Indirect, incidental, or consequential damages Loss of profits, revenue, or data Service interruptions or unavailability Product quality issues beyond our control Third-party actions or services Damages exceeding the amount you paid for the order 13.4 Exceptions Some jurisdictions do not allow limitation of liability, so these limitations may not apply to you. 14. Indemnification You agree to indemnify, defend, and hold harmless Hafiz Super Store, its owners, employees, and partners from any claims, damages, losses, or expenses (including legal fees) arising from: Your use of the Service Violation of these Terms Violation of any laws or regulations Violation of third-party rights Your content or reviews 15. Dispute Resolution 15.1 Governing Law These Terms are governed by the laws of Pakistan, without regard to conflict of law principles. 15.2 Jurisdiction Any disputes shall be resolved in the courts of [Your City], Pakistan. 15.3 Informal Resolution Before filing a legal claim, you agree to first contact us to attempt informal resolution: Email: support@hafizsuperstore.com Phone: [Your Phone Number] We will attempt to resolve disputes within 30 days 15.4 Arbitration (Optional) Disputes may be resolved through binding arbitration if both parties agree. 16. Privacy and Data Protection Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our Service, you consent to our Privacy Policy. Key points: We collect minimal necessary information We protect your data with industry-standard security We do not sell your personal information You have rights to access, correct, or delete your data Please read our complete Privacy Policy at: [Privacy Policy URL] 17. Changes to Terms 17.1 Modifications We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. 17.2 Notification We will notify you of material changes via: Email notification In-app notification Notice on our website 17.3 Continued Use Your continued use of the Service after changes constitutes acceptance of the modified Terms. 17.4 Review Regularly We encourage you to review these Terms periodically. 18. Account Termination 18.1 By You You may terminate your account at any time by: Contacting customer support Using the delete account option in the app All pending orders must be completed or cancelled 18.2 By Us We may suspend or terminate your account if: You violate these Terms You engage in fraudulent activity You abuse our Service or staff We discontinue the Service Required by law 18.3 Effect of Termination Upon termination: Your access to the Service will be revoked Outstanding payments must be settled We may retain certain information as required by law Loyalty points and store credit may be forfeited 19. Force Majeure We are not liable for delays or failures in performance resulting from causes beyond our reasonable control, including: Natural disasters (floods, earthquakes) War, terrorism, or civil unrest Government actions or restrictions Pandemics or health emergencies Strikes or labor disputes Network or system failures Supplier failures 20. Severability If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. 21. Entire Agreement These Terms, together with our Privacy Policy, constitute the entire agreement between you and Hafiz Super Store regarding the Service. 22. No Waiver Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision. 23. Contact Information For questions, concerns, or support regarding these Terms: Hafiz Super Store 📧 Email: hafizsuperstore01@gmail.com 📱 Phone: +923086235359 📍 Address: Jail Mor Chowk, Multan 🌐 Website: www.hafizsuperstore.com Customer Support Hours: Monday - Saturday: 9:00 AM - 9:00 PM Sunday: 10:00 AM - 6:00 PM For urgent matters: WhatsApp: +923086235359 24. Acknowledgment By using Hafiz Super Store, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. Thank you for choosing Hafiz Super Store!