Return & Refund Policy

Hafiz Super Store - 7 Days Return & Refund Policy Customer satisfaction is our top priority. At Hafiz Super Store, we ensure all kiryana, cooking oil, ghee, pulses, tea, spices, and household essentials are delivered 100% original and in prime quality. 1. 7-Day Return & Exchange Window: • You can request a return, exchange, or refund within 7 days of receiving your delivery if you encounter any issue with your order. 2. Applicable Conditions for Return: • Product is damaged, leaking, or broken upon delivery. • Incorrect item was delivered. • Product has a quality issue or is near/past expiry date. • Packaged grocery and kiryana items must be returned in their original packaging. 3. Refund & Replacement Options: • Replacement: We will dispatch a fresh replacement item directly to your doorstep. • Refund: Instant store wallet credit or cash/bank refund upon product verification. 4. How to Initiate a Return: • Contact our customer support team via WhatsApp (+92 308 6235359) or Email (hafizsuperstore01@gmail.com) with your Order ID and product photo. • Our delivery team will collect the item and resolve your request promptly. Thank you for choosing Hafiz Super Store Multan!